Dear Valued Rover’s Customer:

In the week of March 8 – March 12, 2004, we sent out our second postcard piece, marketing our doggy daycare services. As you may have noticed, the recipient names we had on the postcards did not correctly match the mailing addresses. As a result of this mix up in the mailing list we used, you may have received a postcard at your mailing address that was addressed to someone else or may have received more than one postcard at your address.

We sincerely apologize for this mistake on our end and want to assure you that we have you entered correctly in our customer database. Something went wrong when we pulled the mailing list out of the database, however. We hope you will forgive us for this human error and take advantage of the 20% discount offer that is on the back of the postcard you received, even though it doesn’t have your name on it. That offer expires on June 1st, 2004 and can be used on one day of daycare or boarding or a single dog grooming service.

Please let us know if there is anything we can do for you or your dog.

Thank you for being a loyal Rover’s customer!

Sincerely,

Rover’s Playhouse Management